We hope you love what you order, but if you don’t…
Sometimes things just don’t fit quite right, or the equipment you selected isn’t exactly what you expected. If for any reason you are not happy with what you received, please send it back to us for an exchange or refund.
All returned or exchange items must be shipped back within 14 days of receipt, with tags and with no visible use. Any returned items received outside of 14 days are subject to manager’s approval and a 20% restocking fee. Any visible use will be deducted from the refund value upon management’s discretion.
Exchanges: Customers are responsible for return shipping back to us. XC Ski HQ is responsible for shipping of the replacement product back to you. XC Ski HQ must receive returned product before shipment of replacement product. If a customer wants an exchange shipped to them before XC SKI HQ receives the original product, the exchange will be treated like a new order, and the customer will responsible for applicable shipping charges.
Refunds: You will be refunded the purchase price, less shipping costs. (For purchases with “Free Shipping”, the following shipping costs will be deducted from purchase price: $35 for oversize purhases (skis, poles, ski packages), $15 for boots, and $10 for clothing.)
If you have any questions about our return policy, please call 800-832-2663 or email firstname.lastname@example.org.