We hope you love what you order, but if you don’t…
Sometimes things just don’t fit quite right, or the equipment you selected isn’t exactly what you expected. If for any reason you are not happy with what you received, please send it back to us for an exchange or refund.
All returned or exchange items must be shipped back within 14 days of receipt (with exception for Christmas presents), with tags and with no visible use. Any Christmas presents must be shipped back by January 1st. Any returned items received outside of 14 days are subject to manager’s approval and subject to a 20% restocking fee. Any visible use will be deducted from the refund value upon management’s discretion.
Exchanges: Customers are responsible for return shipping back to us. XC Ski HQ is responsible for shipping of the replacement product back to you. XC Ski HQ must receive returned product before shipment of replacement product. If a customer wants an exchange item shipped to them before XC SKI HQ receives the original product, the exchange will be treated like a new order, and the customer will be responsible for applicable shipping charges.
Refunds: You will be issued a full refund, less any shipping charges you paid on your original order. For returns of oversize purchases (skis, poles, or ski packages) that qualified for “Free Shipping”, a $35 shipping charge will be deducted from refund.
If you have any questions about our return policy, please call 800-832-2663 or email firstname.lastname@example.org.